COVID-19 Updates

SAFETY MEASURES

For our employees’ safety, we will be taking the following measures:

  1. Limiting the number of employees and noting their temperature before entering the premises. We will work with only one-third of our staff.
  2. Limiting our production hours, in order to clean and sanitize the premises.
  3. Practicing strict social distancing and frequently sanitizing of shared devices.
  4. Wearing safety masks and gloves are a must, in and out of the premises.
  5. Work-from-home for our support and tech team.

We will be carefully monitoring the situation to ensure a safe environment to conduct business until we get back to normal.

PRODUCTION

Since we will be working with less staff, please expect fulfillment delays up to 4-5 days.

OUT OF STOCK ORDERS

Due to high demand and limited workers, we are facing a delay in re-stocking the products. We will keep you notified when we re-stock the products.

SHIPPING

Even though the government has allowed delivery of non-essential goods, only certain courier companies will operate during the lockdown. As the courier companies will be working with limited partners and according to zone, you will be facing a delay in delivering your orders.

Active courier partners for non essential goods

  1. Delhivery surface
  2. Xpressbees surface
  3. Ekart surface
  4. Bluedart

More couriers will be available as and when they become operational to ship non-essential items.

Currently we are delivering in all zones RedOrange and Green zones except COVID-19 containment areas

RETURN/EXCHANGE

We have stopped all returns/exchanges due to COVID situation. Kindly refer to our size chart to decide your size correctly. However, our return policy will apply in case there is any mistake on our part. Please find return policy in the FAQs section.

We’re working diligently to adapt to these new circumstances while planning for the future. We’re grateful to you, your ongoing support, and that you’re doing your part to flatten the curve. 

If you have any specific questions not addressed here, feel free to reach out to us over email at info@themanan.in or send Whatsapp message at 9365479500.